Streamdata.io API Gallery - LiveChat (Report Issue)

Organization(s):

LiveChat List all agents

Returns all LiveChat agents list

LiveChat Create a new agent

Creates a new agent in your license.

LiveChat Remove an agent

Removes an agent.

LiveChat Get a single agent details

Returns complete details of the agent for the given LOGIN.

LiveChat Get a single agent details

Returns complete details of the agent for the given LOGIN.

LiveChat List all canned responses

Returns the list of all currently set canned responses.

LiveChat Create a new canned response

Creates a new canned response.

LiveChat Remove a canned response

Removes a canned response with the given CANNED_RESPONSE_ID.

LiveChat List all canned responses1

Returns the list of all currently set canned responses.

LiveChat Update a canned response

Updates the specified canned response by setting the values of the parameters passed. Any parameters not provided will be left unchanged.

LiveChat Get list of chats

Returns all ended chats.

LiveChat Get single chat

Returns a single chat item for the given CHAT_ID.

LiveChat Update chat tags

This method updates the tags assigned to a chat.

LiveChat List all goals

Returns all currently set goals. The active parameter indicates whether a goal is enabled or not.

LiveChat Add a new goal

Creates a new goal.

LiveChat Remove a goal

Removes a goal with the given GOAL_ID.

LiveChat Get a single goal details

Returns the goal details for the given GOAL_ID.

LiveChat Update a goal

Updates the specified goal by setting the values of the parameters passed. Any parameters not provided will be left unchanged. The GOAL_ID is obtained from the goals list.

LiveChat Mark a goal as successful

The GOAL_ID is obtained from the goals list.

LiveChat List all greetings

Returns the list of all greetings.

LiveChat Create a new greeting

Use this function to create a new greeting.

LiveChat Update greeting

Use this request to change the name or message of a greeting.

LiveChat Remove a greeting

Removes a greeting.

LiveChat Get a single greeting

Returns the specified greeting.

LiveChat List all groups

Returns all created groups.

LiveChat Create a new group

Creates a new group in your license.

LiveChat Remove a group

Removes a group with the given GROUP_ID.

LiveChat Update a group

Updates the specified group by setting the values of the parameters passed. Any parameters not provided will be left unchanged.

LiveChat Get a single group details

Returns group details for the given GROUP_ID.

LiveChat Availability

Shows how long an agent (or a group or the whole account) was available for chatting during a specified period. When querying for one day, the results are shown in minutes per every hour, otherwise in hours for each day.

LiveChat Number of simultaneous chats

This request shows the maximum number of concurrent chats that happened at the same hour on a particular day.

LiveChat Chatting time

Shows how much time an agent (or a group) spent on chatting during a specified period. When querying for one day, the results are shown in minutes per every hour, otherwise in hours for each day.

LiveChat Chat engagement

This report shows you where you get your chats from. They can come from i.e. automatic invitations, manual invitations or the visitors can start the chats by themselves.

LiveChat Chats first response time

The average amount of time it takes the agents to respond to a new chat over a specified period of time.

LiveChat Goals

Shows the number of reached goals.

LiveChat Greetings

Returns the “greetings to chats to goals” conversion rates report. displayed is the number of displayed greetings. accepted tells you how many chats resulted from these greetings. goals tells you how many goals resulted from these greetings.

LiveChat Queued visitors

Shows how many visitors waited in the queue and how many abandoned the queue or proceeded to chats

LiveChat Queue waiting times

Shows the Minimum, Average and Maximum waiting time.

LiveChat Chat ratings report

Shows how many chats have been rated and how they have been rated during a specified period.

LiveChat Chat Ranking

Shows the ratio of good to bad ratings for each operator.

LiveChat Chats response time

The average amount of time it takes the agents to respond to a new message in a chat during a specified period.

LiveChat Total chats

Shows how many chats occurred during the specified period.

LiveChat Tickets first response time

Shows the time of the first response to the tickets that were responded to for the first time during the specified period.

LiveChat New tickets

Shows the number of the tickets created during the specified period.

LiveChat Ticket ratings report

Shows the tickets that were rated during the specified period.

LiveChat Ticket Ranking

Shows the ratio of good to bad ratings for each operator.

LiveChat Tickets resolution time

Shows the resolution time of the tickets that were solved during the specified period.

LiveChat Solved tickets

Shows the number of the tickets solved during the specified period.

LiveChat Ticket sources

Shows the distribution of the tickets between various channels.

LiveChat Get status

Returns the current LiveChat status. Available return values: online, offline.

LiveChat List all tags

Returns tags from all groups.

LiveChat Add a tag

Adds a new tag. Note that only the owner and the admins are authorized to use this.

LiveChat Delete a tag

Deletes a tag from the chosen group. The agents will no longer be able to tag chats and tickets using this tag. Deleting a tag will not remove it from the archived chats and tickets.

LiveChat Get list of tickets

Returns all tickets.

LiveChat Create a ticket

Creates a new ticket.

LiveChat Get single ticket

Returns a single ticket item for the given TICKET_ID

LiveChat Update ticket tags

Updates tags associated with the ticket.

LiveChat List all visitors

Returns a list of the visitors on the pages with the tracking code installed.

LiveChat Add custom visitor details

Displays additional information about a visitor in LiveChat apps.

LiveChat Display configured webhooks

Returns a list of webhooks that have been created in a LiveChat account.

LiveChat Create a new webhook

Creates a new webhook.

LiveChat Delete a webhook

Deletes a webhook with the given ID.

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